Read the text. Put the marked word combinations into the groups

To: customerservice@mychoicesupermarkets.com

From: AnnRoberts@mymail.com

Subject: Customer Service

Dear Sir/Madam,

I am writing to express my dissatisfaction with the customer service I received at the Linton branch of your supermarket on January 14th.

When I got home after visiting the shop on January 13th, I realised that (1) the item I had purchased from the clothing department was damaged. There was actually (2) a hole in the sleeve of the shirt which I had not noticed, despite trying it on in the changing room at the time.

When I tried to take it back to the shop the next day, (3) the staff at the customer service desk were extremely unhelpful. In fact, (4) they completely ignored me and carried on chatting with each other instead of dealing with my complaint. Furthermore, (5) the clerk who did finally help me was incredibly rude. Although she replaced the shirt for me with an undamaged one, (6) she complained loudly that I should have checked that the shirt was in good condition before I bought it!

Overall, I am extremely disappointed with the service I received. Therefore, I would appreciate an apology and an investigation into the way the customer service desk treats customers. I hope that you will look into this matter promptly.

Yours faithfully,

Ann Roberts

1, 3, 5, 2, 4, 6

Complaints	Justifications