Listen to the audio and choose the correct images
- The guest has a problem with…
- What was the temperature in the guest's room last night?
- Who will be sent to the guest's room?
- What has room number 695 got?
- What has the guest got with him?
Script
R: Hello. Reception. How may I help you?
G: Hello. I'm sorry but I have some problems with my room.
R: Excuse me, sir. Can you, please, tell me your room number?
G: Yes, sure. It's 574.
R: Right. What's the matter?
G: It seems that the air conditioner isn't working. It was boiling hot last night and I couldn't do anything with it.
R: OK. I'm really sorry. I will send you someone to fix it right away.
G: Well, I guess I would like to change this room. The sink is also clogged in the bathroom and I can't use it at all. I'm surprised that the staff hadn't checked the room before I moved in.
R: Please accept my sincere apologies for the inconvenience. I'll send the engineer and the plumber to your room.
G: You definitely need to do it. But what about my request to change the room?
R: Give me just a second, I will check if there are any available rooms… Yes. We can offer you room 695. It is a little bit bigger and has a seaview. Shall I send a porter to help you with your bags?
G: No, thank you. I have just one bag with me. I hope another room is ready.
R: Sure, sir. I hope you'll like another room.
G: Thanks a lot for your help.
R: Enjoy your stay. If you have any other questions feel free to call the reception at any time.