Jason wants to fix a problem with his new computer. Read the recommendations and put the parts of the sentences below into the gaps.

Write one letter in each gap.

Recommendation 1

How do I diagnose a faulty computer? I usually test things until I find something that doesn't work. There are a few ways to test the components. You can swap them out for [ ], run a software check, or run a hardware check. If you have knowledge of computers and how they work, you'll be able to have a pretty strong guess for what's going wrong before you begin testing because the failure of certain components usually creates very specific responses. Try to check your computer for viruses. If you can't cope with a faulty computer, bring it back to the shop with its [ ]. They must provide technical service or replace it free of charge.

Recommendation 2

Computer problems mostly depend on what's going on. I usually check for a lot of problems, from hardware to software, [ ]. First, I check the devices to see if they have any cracks or other defects, then the hardware (motherboards sometimes fire noises to tell you that there is a problem), and then software. Once I dropped my laptop and after that, it didn't work. Of course, it was the real reason for the faulty device.

Recommendation 3

You need to answers [ ] a faulty computer. What is faulty behaviour? What is the expected behaviour? What [ ] that led to the faulty behaviour? Did you drop it or not? Did it have any cracks or scratches when you bought it? Did you install any anti-virus programs? I hope that when you answer these questions, you can understand what the real problem is.

A. did you do

B. some questions if you want to diagnose

C. a different component

D. defective plugged devices, and weird noises

E. guarantee certificate