Fill in the gaps with the correct form of the given verbs

Holiday Problems

Jack Preston couldn't believe what he was hearing. He and his family [ ] a transatlantic flight only to arrive at their resort to find out there was no record of their reservations. The clerk smiled nervously at him, as he tried to explain that they [ ] into a lower-grade hotel down the road.

"This is an outrage!" Jack shouted. "We spent weeks going through travel brochures before we [ ] your resort. Here is my confirmation to prove it."

The clerk examined the document, input something into his computer, looked up and [ ] , "I'm sorry Mr Preston, but this [ ] all morning. In your case, it seems your travel agent mixed you up with another family with the same surname."

"Unbelievable!" said Jack angrily, " [ ] that this will take long? I mean the kids are exhausted after the 12-hour flight."

"Don't worry. It won't take very long. Just a few more minutes and I'll have it all sorted out," said the clerk.

"I [ ] by the agent to bring the email confirmation with me as well. Here it is. Will this help?" asked Jack.

"Perfect," said the clerk. "It proves that you booked with our hotel."