Complete the email with the given phrases

• to complain about
• was quite disappointed with
• Contrary to
• Moreover
• offer an explanation
• feel that I am entitled to
• I hope to hear from you

Dear Sir/Madam,

I am writing [ ] the package holiday which I have just returned from.

First of all, I [ ] some of the facilities and services at the hotel. [ ] the information in your brochure the hotel was not luxurious. For one thing, the swimming pool at the hotel was still under construction and the rooms were also much smaller than I had expected.

[ ], although the brochure described the tour reps as helpful and friendly, I found our rep to be rather rude and unhelpful at times. Not only was she very late meeting us at the airport but she also failed to find out some information about a local attraction that we had asked her for. She didn't [ ] or apologise for either of these things.

I [ ] an explanation for these problems, as well as an apology. [ ] as soon as possible.

Yours faithfully,

Matthew Riddle