Complete the dialogue between Jack and Kyle with the sentences below.

Write one letter in each gap.

Jack: Hi! [ ]

Kyle: Hello. There's a problem with my computer.

Jack: [ ]

Kyle: Well, it's too slow! It used to work at a fast pace, but now I can hardly use it! Sometimes, the screen gets frozen and it's impossible to even move the cursor.

Jack: Oh, I see. [ ]

Kyle: Unfortunately, no. I was constantly forgetting to download it.

Jack: [ ]

Kyle: Yeah, I'm terribly sorry. [ ]

Jack: I'll need to have a look. Maybe I'll just need to delete the infected file. It may also require reformatting your hard drive. That will delete all data from your computer.

Kyle: Oh my! [ ]

Jack: Let's make it tomorrow.

A. What exactly is wrong with it?

B. When can you come to examine it?

C. Can you fix it anyway?

D. What can I do for you?

E. Have you got an antivirus programme or app installed on your computer?

F. Do you know that it's urgent to protect your computer from viruses while surfing the Net?