Choose the correct verb forms

Nina and Adam Collins [got|were getting] an unpleasant surprise when they [had checked in|were checking in] at Kennedy airport yesterday with their baby Josh. They [had won|won] three free plane tickets to Paris in a lottery and they [were looking |had been looking] forward to their trip for a long time. But, unfortunately, they [had been forgetting|had forgotten] to get a passport for their son, and so Josh couldn't fly. Luckily they [had arrived|were arriving] verу early for their flight, so they still had time to do something about it. They [had run|ran] to the police station in the airport to apply for an emergency passport. Nina [was going|went] with Josh to the photo machine while Adam [had filled in|was filling in] the forms. The passport was ready in an hour, so they [hurried|were hurrying] back to check-in and finally [caught|had caught] their flight.