***You are making a project about modern transport in Russia. You have studied a lot of materials about the Sapsan. You have also found these critical reviews. Suggest three ideas about how to make travellers more satisfied with the Sapsan trains. You can get one point for each logical idea written in a full sentence.
Mind the evaluation criteria:
0 points - no answer or illogical answer.
1 point - one logical idea written in a full sentence.
2 points - two logical ideas written in full sentences.
3 points - three logical ideas written in full sentences.

1. Paid for business class which was pretty nice. The food was decent - they gave you several choices to pick from. The crew didn't speak great English but we got by. The train stations were a bit confusing and it seems no one in either station speaks English so have a copy of your ticket printed so you can show it to them - they'll usually nod and wave their hands if you're going the right way.

2. The journey itself is beautiful. We travelled in the business class - which included a meal. The staff were lovely and spoke a bit of English. The only negative really was that none of us could figure out how the chairs reclined and as nobody else reclined their chairs for the majority of the journey we didn't think it was possible. After an uncomfortable couple of hours someone reclined their chair, absolutely devastated!

3. Everything is good, I really liked it. Fast and comfortable. I would definitely give it 5 stars if not for one thing: the TV screen should look in both directions. From our seats there was no TV visible at all at the table. I really liked everything else.