Watch a video. Mark only the sentences which you have heard while watching. Sometimes you need to make a complaint and you need to be effective and polite. Indirect language is used to soften the tone. You should be aggressive and persistent. I am sorry to say this but…. Please, return my money immediately. Perhaps there was a mistake in the order. Excuse me, but I think there is a problem. I'm not really sorry. I'm actually frustrated or angry, upset because I really wanted this product today but remember, my goal is to soften my language.

Задание

Watch a video. Mark only the sentences which you have heard while watching.

Sometimes you need to make a complaint and you need to be effective and polite.
Indirect language is used to soften the tone.
You should be aggressive and persistent.
I am sorry to say this but….
Please, return my money immediately.
Perhaps there was a mistake in the order.
Excuse me, but I think there is a problem.
I'm not really sorry. I'm actually frustrated or angry, upset because I really wanted this product today but remember, my goal is to soften my language.