Read the text. Choose the correct answer.
Sometimes shopping can be stressful when choosing a gift to buy other people for a special occasion. It is common to buy a gift voucher so that a friend or loved one can go shopping themselves at their own convenience. Shopping online is often popular with people who have a busy lifestyle. People are able to order their necessary and luxury items from the comfort of their own home, or even on the move. Delivery is usually free and items are often cheaper than in shops on the high street. The only real problem is that the item description and quality may be different from what they hoped for. This could mean the customer may become disappointed with the item they receive and will need to return it at their own cost. People who go to shops to do their shopping often use self-service payment machines. This usually saves time as the shopper does not need to join a long queue. However, it can be frustrating when the machine has a problem and the sales assistant is not always available to help.
Is there sometimes a problem with online shopping?

• Yes, there is a problem with a quality and description of an item.
• Yes, there is a problem with many queues.
• No, there isn't. The shops are open 24 hours a day.
• No, there are no problems.