Read the rubric and answer the questions

You recently bought a faulty product from a shop. When you took it back to exchange it, the sales assistant was rude to you. Write an email of complaint to the head office of the shop (120-180 words). Explain why you are unhappy.

1. Who are you writing to?
2. What are your opening remarks/reasons for writing?
3. What are you going to complain about?
4. How will you end your email?