Read the extract and choose the correct heading.

The first thing that a good speaker does is looks at the audience and takes a pause before beginning his speech. This helps to create a good impression on the audience. Throughout the speech, the speaker should maintain eye contact with the listeners, otherwise they will feel that they are being ignored, and it is quite likely that they also ignore whatever he is trying to convey.

• Speaking through eyes
• Distinct and audible speech
• Strategic listening
• Audience awareness