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Telephone language.

Communicative skills are very important, especially when people spend much time on the phone.

Communicating your ideas properly when you are online is especially necessary, as the person you are speaking to cannot see the facial movement or your body language. They rely completely on what you are saying, and how well you your ideas home to the listener.

As well as speaking clearly when talking on the phone, it is vital to use the right level of formality. For example, if you are inappropriately informal with the secretary, you may not succeed in being put to the right person. You had better choose a businesslike manner of communication.

Another point is that when you are calling somebody, it is advisable to speak or else a person on the other end of the phone line may not hear you well. The problem is that the line may sometimes be too bad, and a series of cracks and whistles may interfere with communication.

There are a couple of more things to remember. It’s not always a good idea to crack a practical joke on somebody hoping to take him or her . Not only such things unwelcome but also the person who you are talking to may take offence and hang . This is especially true when you are calling during the working hours.

It frequently happens that somebody is calling you when you are busy you on the spot. In such situations it is advisable to excuse oneself and to promise to back later.