Match the types of letters below with the extracts from formal letters.
Write one number in each gap.
I am sorry to learn that your visit to our hotel brought many negative emotions. I understand how frustrating this must have been for you. We value our guests and this should not have happened. [ ]
I am not asking for a refund, but I hope that you can take steps to ensure that this mistake does not happen again. [ ]
As per my schedule, the event will end at 7 pm to provide enough time for the designated team to clean the hall and make it ready for use by other classes. If you need any further information about the event we are organising and how your hall will be used, I am at your disposal. [ ]
A letter to request permission.
A letter of complaint.
A reply to a letter of complaint.