Devide the phrases into three categories.

• Группы
  • Making apologies:
  • Accepting apologies:
  • Complaining:
• Варианты
  • I am so sorry for...
  • It's all my fault.
  • Please, forgive me for my....
  • Excuse me for ...
  • Please, accept my apologies for...
  • That's all right.
  • It doesn't matter.
  • Don't worry about it.
  • Forget about it.
  • That's OK.
  • Sorry to bother you but...
  • I'm afraid I've got a complaint about...
  • I'm afraid there is a slight problem with...
  • I'm angry about...
  • I want to complain about...