Choose the correct response. There is one extra answer.

• Объекты 1
  • Oh, no! You spilt the glass of water all over me.
  • I'm afraid I have a complaint about the meal. It's cold.
  • Do you think you could do something about the noise, please? We're trying to sleep.
  • I'm really angry about all this litter your children dropped in my garden.
  • Could I have a quick word with you?
  • extra
• Объекты 2
  • I'm sorry. Please, accept my apologies.
  • I do apologise, sir. I'll take care of it, right away.
  • Oh, sorry! I had no idea.
  • It won't happen again.
  • Sure, go ahead.
  • I'm really upset to do this.